Refund Policy — Thricebound

Effective date: 2 September 2026 Last updated: 2 September 2026

No purchases are currently possible

Thricebound is free during its playtest. There is nothing to refund yet. This policy takes effect when real-money purchases go live, and must be finalised before that happens.

1. What you can buy

When purchases go live, the Game will sell:

• TP — the in-game currency, in bundles.
• Chests — randomised reward containers.
• Boosters and consumables — single-use match effects.
• Character unlocks and cosmetics.
• The custom-board unlock — a one-off unlock that lets you use the board editor and host custom lobbies.

All of these are digital items delivered to your account immediately after payment is confirmed. None of them has any cash value and none can be transferred, sold, or traded outside the Game. See §8 of the Terms of Service.

2. Who processes a refund

No processor is engaged today, because the Game takes no payments. If and when purchases open, we will name the payment processor here before the first sale. Whether it is the seller of record changes who you ask and who issues the refund, so we will say plainly which applies and whether requests should come to us, to them, or either. Refunds would be returned to the original payment method.

3. Your statutory rights come first

Nothing in this policy removes rights you have under consumer law where you live. If your local law gives you a stronger right than this policy, that law wins.

EU and UK — the 14-day right of withdrawal

If you are a consumer in the EU or the UK, you normally have 14 days to withdraw from a distance purchase without giving a reason.

For digital content delivered immediately, that right can be lost — but only if, at checkout, you gave prior express consent to immediate delivery and acknowledged that you were losing the right of withdrawal. If we never asked you for that consent, you keep the 14-day right and can withdraw for a full refund.

Which of these applies depends on the payment processor we use and on whether it is the seller of record. No processor is engaged today, and we will state the position here before the first sale.

Other jurisdictions

If you live in a country whose law gives you consumer guarantees that cannot be excluded, those guarantees apply on top of this policy, and nothing here removes or limits them.

4. Our own policy, on top of your statutory rights

Outside of your statutory rights, digital items are generally non-refundable once delivered, because they are delivered instantly and are used inside the Game.

We will normally refund anyway in these cases:

• You were charged but did not get the item. Always refunded, or the item is granted — your choice.
• You were charged twice for the same purchase. Always refunded.
• You bought the wrong thing by accident and tell us within 48 hours, and you have not used the item (see §5).
• A purchase was made by a child on your account or device without your permission. Tell us and we will refund it.
• The item was materially misdescribed in the store.

We will normally not refund in these cases:

• You changed your mind after using the item.
• You are unhappy with a balance change. We rebalance the Game; that is normal and is set out in the Terms of Service.
• You are unhappy with the contents of a chest. Chests are explicitly randomised and the odds are randomised.
• Your account was suspended or terminated for breaking the Terms of Service.
• You want to convert unused TP back into money. TP has no cash value and cannot be cashed out.

5. What counts as "used"

An item is used once it has been consumed or has taken effect. Specifically:

• TP is used once it has been spent on anything.
• A chest is used once it has been opened. An opened chest cannot be refunded, because the reward has already been revealed and granted.
• A booster or consumable is used once it has been equipped or applied to a match.
• A character or cosmetic unlock is used once it has been used in a match.
• The custom-board unlock is used once you have created or hosted a custom board.

If part of a bundle has been used, we may refund the unused part only, or decline the request.

6. Randomised items (chests)

Chests give randomised rewards. Because the outcome is revealed the moment you open one, opening a chest is a final act and is not reversible.

Chests cannot currently be bought with money — they are earned by playing. If randomised items are ever sold for money, we will publish their odds in the store before purchase and update this policy to say where.

7. How to request a refund

Email [email protected] with:

1. The username on the account.
2. What you bought and roughly when.
3. The order or receipt reference from your confirmation email.
4. What went wrong.

We aim to reply within 14 days. If a refund is approved, it goes back to your original payment method, and the payment processor's own timing then applies — typically several business days for the money to appear.

When a refund is issued, the item is removed from your account. If the refunded TP has already been spent, your balance may go to zero and the purchased advantage is reversed.

8. Chargebacks

If something has gone wrong, please contact us first — we can usually fix it faster than your bank can. No payments are taken today, so there is nothing to charge back. If purchases open, we will set out here what happens when a chargeback is raised.

9. Changes to this policy

We may update this policy. Changes do not apply retroactively to a purchase you have already made — the policy in force at the time of your purchase governs it.

10. Contact

No Crunch Games, LLC (No Crunch Games) [email protected]